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ScottishPower 'In Home' Pay-As-You-Go Service Up and Running


Following last month’s launch of the first service in Great Britain that allows prepayment electricity customers to top-up credit from their own home via the internet, ScottishPower has announced that the service has been working well and that feedback from customers has been positive.

Those who have signed-up to the new service are enjoying the comfort of topping up their meter credit directly from a secure internet page on ScottishPower’s website, using the innovative PowerPod plug-in device.

The launch of the new service was made possible by the completion of ScottishPower’s £50 million project to replace 340,000 ‘Token’ prepayment meters with new, smarter, ‘Key’ meters across its entire network area. The company was the first supplier in Great Britain to upgrade all the meters in their network area.

Neil Clitheroe, Customer Services Director at ScottishPower, said: “The whole system is fully up and running and customer feedback about the new service has been very positive. We knew from our research that the average prepayment customer tops-up credit at least once a week and lots of journeys out of the home are made purely for the purposes of buying energy. Customers who have signed-up to the new service have been telling us that the convenience of topping-up at home is a huge benefit.

“ScottishPower has always taken an innovative approach to product development and we continually strive to make managing energy easier for our customers. We were the first company to introduce a combined Gas and Electricity Bill, have the No.1 online service and led the market on capped price Gas & Electricity offers, which have since benefited millions of customers across the country. Now we are delighted to be making things easier for our Pay As You Go customers, saving them the hassle and inconvenience of having to leave their home to pay for their electricity costs.”

The service was first launched at the start of October 2009. Customers can find out more details at or by calling 0845 270 3333.

Notes to Editors:

ScottishPower remains the only GB energy company to set prices for prepayment customers below standard cash prices.

Media Information: Paul Ferguson, 0141 566 4515 / 07702 665 924