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Extra Energy Customers Move to ScottishPower

24/11/2018

  • Over 100k customers moved to ScottishPower
  • Dedicated service from the UK’s leading large supplier*
  • Customers joining a company focused on the UK’s clean energy future

ScottishPower has taken on Extra Energy’s customers following the company being chosen as the supplier of last resort by Ofgem. Extra Energy’s 108,000 domestic and 21,000 business customers will now move to ScottishPower as a result of a competitive process run by Ofgem.

Last week Extra Energy became the sixth supplier to cease trading this year. ScottishPower is the first major company to be chosen by Ofgem as the supplier of last resort and will now offer a competitive tariff to customers and honour all outstanding credit balances.

Extra Energy Customers will switch to ScottishPower from Sunday 25 November. ScottishPower reassures their new customers that over the next few weeks it will ensure that the transfer  occurs smoothly. Customer’s electricity and gas supplies will not be disrupted. Customers can find out more details on the transfer at www.scottishpower.co.uk and a dedicated phone line and call centre will be operational on Monday (26 November).

Keith Anderson, ScottishPower Chief Executive, said: “We are delighted to welcome Extra Energy customers to ScottishPower. Our new customers have no need to worry and should sit tight. They are joining a safe and stable integrated energy company that will soon uniquely generate power from 100% green sources and invests every day to make renewable energy cheaper. Customers do not need to contact us just now. We will be in touch soon about what we will do next to ensure everything goes smoothly over the next few weeks.”


Notes to Editors

*Voted Best Large Energy Supplier 2018 by uSwitch

Extra Energy customers can find out more at: https://www.scottishpower.co.uk/extra-energy

Dedicated call centre and phone number: From Monday 26th November at 8am Extra Energy customers can call 0800 074 0471. A dedicated call centre will be open from 8am to 10pm Monday to Friday and 8.30am to 6pm on a Saturday.

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