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COVID-19: Update

18/03/2020

At ScottishPower, we’re committed to taking all necessary measures to help to protect the safety and wellbeing of our customers, our colleagues and the communities we serve.

We understand how crucial our services are to the lives of millions of families, businesses and communities, across our energy networks, generation and retail operations. As the COVID-19 situation develops, we want to reassure you that we’re doing all we can to minimise service disruption during these challenging times.

We’re working closely with government, the regulator and industry bodies to ensure we continue to follow the latest advice, and we’ve implemented plans to ensure we’re taking appropriate action.

We’ve set out clear guidance and information for our customers, so that they understand where they can get help and advice.

To find out more about how ScottishPower Retail can help you with issues such as online account management, affordability, prepayment, energy services and smart meter installation – please visit the Coronavirus (COVID-19) Information page.

To find out more about SP Energy Networks’ response, including how we are looking after our vulnerable customers – please view Our response to the COVID-19 outbreak on the SP Energy Networks website. 

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