Our Retail business supplies gas and electricity to over 5 million households and businesses across the UK.

We work hard to deliver competitive gas and electricity rates and tariffs, as well as products and services that put you in control of YourEnergy - from boiler cover to our remote heating control solution.

Infographic, Retail and Generation at a glance [PDF]

Our commitments

  • We’re committed to helping our customers become more energy efficient
  • We’re committed to helping customers find our best deal for them
  • We’re committed to always listening and making improvements to our service
  • We’re committed to being socially aware and engaged in the community

Not just promises. Action

As part of the Iberdrola Group, a world leader in renewable energy, we’re well qualified to offer advice on energy efficiency. And we do. Even if it’s just taking every opportunity to share our knowledge about simple things like unplugging your mobile phone charger when you’re not using it and switching to energy-saving lightbulbs. But for our most vulnerable customers, particularly in the winter months, we go further. To ensure their comfort and safety, we offer them a Targeted Tariff Check, Warm Home Discount and a firm commitment to never knowingly disconnect them. Under any circumstances. It really does make a difference.

Turning actions into results

We're delighted our customers recognise we’re making a difference to them. For example:

  • uSwitch recently rated us No. 1 for our online services 4 - a rating which includes ease of use, range and quality of the services offered and availability of smartphone services and reliability.
  • Which? Magazine named us best of the Big 6 energy suppliers for advisors offering customers our cheapest tariff.

ScottishPower Retail Website

Head to the ScottishPower Retail website for more information about the Retail arm of the company.

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