Our Customers

Now more than ever, we're here for our customers.

We know that safety and security of energy supply is paramount during these times and our Networks teams are working round the clock to ensure this happens.

We also know that people need real help and understanding in hard times, so we’ve made it simpler for our Retail customers to get the help they need, when they need it most.

COVID- 19 Risk Assessments

ScottishPower have carried out risk assessments for our work activities related to entering a customer’s property and have identified and established all appropriate control measures to manage the COVID-19 risk in line with Government guidance. These have been communicated to all of our engineers. You can view our risk assessments via the links below:

A little extra help to support customers facing difficulties paying energy bills

Over 170,000 customers have accessed a number of additional measures that our Retail business has put in place to support customers who are having difficulty paying energy bills during this time.

Our extra assistance package includes additional support for vulnerable customers with pre-payment meters, the ability to take a payment holiday with an extended payback period and flexibility to reduce monthly payments to a more affordable level. We're here to help.

MORE INFORMATION

Our commitment to keeping electricity flowing and supporting customers through COVID-19 outbreak

SP Energy Networks has fully mobilised contingency plan to ensure that 3.5 million homes and businesses maintain their electricity supply throughout the crisis.

As the electricity distributor for vital services, we have introduced special measures to protect supply for critical national infrastructure and public service sites; including hospitals, nursing homes, food supply chain businesses Ministry of Defence sites and prisons.

Supporting our customers, colleagues and communities through this difficult time

Right now, an army of dedicated people are helping to keep us all safe and essential services and supplies running. ScottishPower is committed to safely supporting these remarkable efforts – prioritising our work to keep your energy flowing, inspecting and repairing our networks where needed and continuing to generate clean energy to keep your lights on and your homes warm.

Powering up home learning with PowerWise

We're encouraging parents to power up our 'PowerWise' educational resource to help support children's learning from home during COVID-19. The online resource aims to raise awareness of power safety among families with kids and young people.