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Contact Us

We recognise that you may need to contact us from time to time. To make this as easy as possible, we've listed various contact details below:

SP Energy Networks

SP Energy Networks is responsible for:

  • Restoring supply as quickly as possible should a fault occur on the network
  • Providing new connections to the network
  • Maintaining the performance and safe condition of the network

Power Cuts & Emergencies - Phone Numbers

Central & Southern ScotlandCheshire, Merseyside, N. Wales & N.Shropshire
From a landline: 0800 092 9290From a landline: 0800 001 5400

For all other enquiries relating to our network, please visit the SP Energy Networks contact page.


For enquiries relating to your gas and/or electricity account and information on all of our products and services, please visit the Support Centre on our customer website.

Our Retail business manages:

  • Pricing
  • Selling
  • Metering
  • Billing
  • Customer service
  • Cash collection for gas and electricity supply to both business and domestic customers

Investor Contacts

All Investor contact information can be found on this site under Investors / Investor Contacts.

Media Contacts

If you are a professional journalists our media relations team will provide assistance with news, features and photography. Media contacts can be found on this site under Press Room / Media Contacts.

Suppliers Enquiries

If you are a new or existing Supplier our Suppliers contact information can be found on this site under Suppliers / Contact Us.

ScottishPower Renewables

For all enquiries relating to our Renewables business, please visit the SP Renewables contact us page.

Vulnerability Mailbox

As part of our commitment to the security of our systems and the protection of our assets, we have set up a form to receive feedback from the security research community in order to investigate and resolve any detected vulnerabilities. Access the vulnerability mailbox.

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