A targeted tariff check campaign by ScottishPower, to alert customers to potential savings by changing the way they pay for their energy, has seen more than 20,000 customers make savings by switching to a more suitable tariff in the last 3 months. The total savings experienced by these customers will top £4million.
The company outlined a range of customer service priorities in advance of the Energy Summit with Chris Huhne and David Cameron last October. One of ScottishPower’s main commitments was to write to customers who currently pay quarterly with a personalised quote illustrating the savings that could be made by switching to a cheaper tariff. Letters were issued in November and December and, as of this week, approximately 21,700 customers had switched to a new direct debit payment plan.
Neil Clitheroe, CEO of ScottishPower Energy Retail, said: “The response to our campaign has been very positive, and we are pleased that so many customers have been able to reduce their bills by making simple changes to the way they pay for their energy. We hope that more customers will also respond and make savings.
“This recent campaign builds on previous initiatives, such as our Savings Challenge, which have encouraged more than 600,000 of our own customers to opt for a better tariff.
“We continue to be committed to offering the best prices possible to all of our customers, and we would encourage anyone who wants to discuss their energy account to contact us. As well as our recent reduction in gas prices, we also have a range of energy efficiency offers that could help customers further reduce bills.”
Media information: Simon McMillan 0141 614 4582 / 07753 622 257