Commenting on today’s announcement from Energy UK, Neil Clitheroe, ScottishPower’s CEO Retail and Generation, said:
“ScottishPower has been notified along with other UK energy suppliers of a fault with a particular Landis and Gyr meter operated through the Siemen’s prepayment gas network. The fault affects the way that consumption is calculated on the meter. The effect of this fault will be to over-collect small amounts of credit from prepayment gas purchases.
“ScottishPower has 92137 customers with these types of meters. However, ScottishPower has always billed customers using actual meter reads (rather than using the incorrect consumption calculation on the meter). The result is that every time we bill a prepayment gas customers, any over-collection on the meter has always been credited back to the customer. This billing approach has been our standard practise for many years.
“At present, we have approximately 4539 prepayment gas customers who are overdue a periodic bill from us. As we have not billed these customers, they will not have received their credit. We are committed to issuing an up-to-date bill to these customers by Christmas to ensure that this issue is resolved for all of our customers.
“ScottishPower is working closely with the Landis & Gyr (meter manufacturer) and Siemens (prepayment network provider) to remotely correct impacted meters as soon as possible. However, through our billing approach, we will continue ensure that our customers are protected from any adverse impact of this fault”.
£115,590 is the total credit that has been built since the customer’s last bill to today due to this meter issue.
An average ScottishPower customer affected by the issue will be due to receive a £1 refund.
ScottishPower Press Office: 0141 614 4660 (Simon McMillan: 07753622257, Paul Ferguson: 07702665924)