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ScottishPower Energy Networks Praises the British Red Cross for Customer Support in Storm Response


Following last Wednesday’s (12th February) severe hurricane force winds that caused widespread damage across Mid and North Wales, ScottishPower Energy Networks has praised the efforts of The British Red Cross in Wales who supported the company by visiting more than 2,000 residents who experienced power supply problems.

ScottishPower Energy Networks worked closely with volunteers from the British Red Cross, as engineers worked to reconnect more than 150,000 properties. The company’s Community Liaison teams linked-up with British Red Cross Volunteers to get hot food and drinks and other supplies to residents most in need.

As well as distributing winter packs, which contain an analogue phone, hand warmers, a torch and a fleece blanket, Red Cross volunteers also sourced wood for wood burning fires, provided updates to ScottishPower staff on any further individual customer needs and helped to identify and distribute generators to vulnerable customers.

Vicky Kelsall, Customer Service Director at ScottishPower Energy Networks, said: “In the face of the worst storm force winds to hit Mid and North Wales in decades, the support we received from many partners including the local authorities and the emergency services was fantastic. In terms of supporting our most vulnerable customers, the efforts of the volunteers working for the British Red Cross in Wales were admirable. Just like our engineers and our Community Liaison teams, the volunteers were out in poor weather conditions in difficult to access areas, knocking on doors and offering customers some comfort.  Visiting more than 2,000 properties was a tremendous effort, and we know that customers really appreciated the efforts of the British Red Cross while we were working to restore supplies.”

Jeff Collins, British Red Cross director for Wales, said: "In all emergencies, our prime concern is for the well-being of vulnerable people and to provide whatever humanitarian assistance is needed.

"ScottishPower supplied us with a comprehensive list of their customers liable to become vulnerable in the event of an emergency, enabling us to target our welfare checks speedily and efficiently and get help to where it was needed most. ScottishPower also provided us with emergency packs to distribute to those who needed them.

"Our volunteers and staff did a magnificent job in atrocious weather, checking on a huge number of people, distributing the emergency packs and ensuring that anyone needing further help got it. We are grateful, also, to Rotary International, who assisted us locally when the numbers escalated. The operation was an excellent example of partnership working to help vulnerable people cope with and recover from a crisis."