Ethics and transparency are essential pillars of the Iberdrola Group and are values that we promote through the work of the ScottishPower Compliance Unit.

ScottishPower Compliance System Transparency Report

The Regulations of the ScottishPower Compliance Unit require that the Unit assesses its effectiveness on an annual basis, as part of our ongoing commitment to the implementation and continuous improvement of a robust ethics and compliance system across the Company.

The ScottishPower Compliance System Transparency Report, summarises the key elements of our Compliance System and how they operated in 2023.

Speaking Out

In order to promote ethics and transparency, we have implemented an Internal Reporting and Whistleblower Protection System  (the Internal Reporting System) and maintain a range of contact routes to enable employees, suppliers, customers, stakeholders or other third parties to raise any concerns about illegal, unethical or wrongful conduct related to ScottishPower.

You can contact the ScottishPower Compliance Unit directly via email at: compliancedivision@scottishpower.com, or by making a report in writing through the form on our Speaking Out Channel page.

All reports will be treated as confidential within the Compliance Unit. Reports can be made anonymously, although we encourage reporters to name themselves where they are comfortable doing so, as this can allow for a fuller investigation of issues.

Note, the Whistleblower Channel is not suitable for any customer-service related contacts or complaints, which should instead be directed to our Customer Business at www.scottishpower.co.uk.