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ScottishPower Comment: Uswitch Customer Satisfaction Report

11/12/2012

ScottishPower has moved up into 3rd place for overall customer satisfaction in the latest Customer Satisfaction Report from uSwitch.com. The research shows that 70% of customers are satisfied – 9% more than last year.

The report also states that ScottishPower has shown some strong improvements in key areas: this year there has been an 11% increase in customers who would recommend it, a 10% increase in customers who are satisfied that it offers value for money, a 9% increase in those who are satisfied that it has them on the best deal for their needs and a 6% increase in those satisfied with its customer service. The company is ranked in first place across the industry for its transfer process.

Neil Clitheroe, CEO ScottishPower Retail & Generation, says:

“We are pleased to be making progress in a number of areas, especially to be ranked first for the transfer process. In the last year we have led the energy industry in developing a midata solution, offering customers easy access to data about their energy consumption history, helping to ensure that they are on the best deal for their circumstances and making it easier to switch. We constantly seek to improve our performance in all areas and we will look closely at the uSwitch research to help us continue to build greater trust between ScottishPower and our customers.”

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