ScottishPower Comment: Energylinx Customer Research January 2013


Research by energy comparison website Energylinx has rated ScottishPower as the best energy supplier of January 2013. Monthly feedback from customers saw ScottishPower’s overall rating at 4.5 out of 5 stars. The company received a rating of 4.4 stars out of 5 for its ease of transfer, and 4 stars for its tariff pricing, communication and the quality of information provided.

Commenting on the research, Neil Clitheroe, CEO of ScottishPower Retail and Generation, said: “We are committed to the highest levels of customer service, and we are pleased to have received positive feedback in the latest Energylinx survey. In a recent customer satisfaction survey by uSwitch we were also ranked first in the industry for the transfer process.

“We are constantly seeking to improve our customer performance in all areas and we will look closely at this research by Energylinx to help us continue to build greater trust between ScottishPower and our customers.”

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