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ScottishPower and Iberdrola Launch Connect - Allowing Customers to Manage Their Accounts in the UK and Spain

05/07/2012

  • The service helps customers manage their energy bills in both the United Kingdom and Spain with a personalized service

  • The campaign launched by the two IBERDROLA Group companies is mainly aimed at over 900,000 Britons with a second residence in Spain

  • First initiative of its kind to be launched in the energy sector

IBERDROLA Group has launched Connect, a service that allows customers to manage gas and energy products and services they have signed up for in the United Kingdom and Spain.

The service, launched by IBERDROLA and its UK subsidiary ScottishPower, is primarily aimed at more than 900,000 Britons living either temporarily or permanently in Spain, mostly on the Mediterranean coast and in the islands. However, citizens of any nationality who have signed a contract with the Company in the United Kingdom and Spain can also benefit from this service. 

Through this initiative, the first of its kind in the energy sector, customers can manage their energy accounts, access products and services and take advantage of competitive energy deals in both countries. Customers will be helped by English-speaking operators and will be able to send and receive documents in English.

Neil Clitheroe, CEO of ScottishPower Retail and Generation, said:”This is simply about convenience for customers, allowing them to keep on top of their accounts in both countries at the same time. This is the first product of its type to be launched in both the UK and Spain and is mainly aimed at the 900,000 Britons with a second home in Spain.”

IBERDROLA Group has set up a unified customer service line in both countries. You may access it from Spain, dialing 902 322 044 and from the UK on 0845 030 4032.

Further information on this campaign is available on http://www.scottishpower.co.uk/campaigns/connect-home.aspx

Commitment to customers

The launch of this new service by IBERDROLA and ScottishPower is part of the Group’s commitment to providing on-demand services that meet the needs of all its customers.

IBERDROLA handles more than 14 million accounts for electricity, gas, energy products and services in Spain and ScottishPower manages over 5 million accounts in the United Kingdom.

The Company has more than 300 customer service centres throughout Spain. Information is also available on the web at www.iberdrola.com/clientes and www.scottishpower.co.uk as well as on Twitter channels (@TuIberdrola and @SP_EnergyPeople).

Media Information: Paul Ferguson, 0141 614 4535

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